Enrollment is quick and easy! Please follow these steps.

After we receive your completed enrollment form and after you have purchased a lesson package, we'll send you a confirmation email message. This email, which is your official enrollment notification, usually takes no more than 24 hours from the time your payment clears.

Most importantly, make sure the classroom software works on your computer. When class time nears, make sure your headset is plugged in, and you're ready for class!

JOI does not incur any extra costs, other than those you normally pay for your Internet connection.

JOI teachers are professionally trained, government-certified instructors, with university and college degrees. Many JOI instructors have taken the 420-hour course for teaching Japanese as a foreign language, and many hold degrees in linguistics and related fields. Our teachers are an elite group—carefully selected not only for their excellence in language education but also for their personalities and sense of humor. We are proud of our excellent teaching team.

With our FlexLessons, you're always free to choose the teacher, level, and times for your online Japanese lessons (subject to scheduling availability; please see lesson schedule for class availability).

With private lessons, you choose one teacher, who prepares a customized, individualized curriculum for your online lessons. That teacher will instruct all of your private lessons.

If you need more flexibility in scheduling private lessons, you can take advantage of our Team-Up Private Lessons. Two or more teachers will prepare coordinated, customized lesson plans to meet your Japanese learning needs.

For new students, the best way is to try our 3-lesson trial package, and check out the different course levels. With your completed enrollment, we'll also ask you to complete a new student questionnaire that covers your Japanese language background and skills. Based on those results, we'll recommend a level—but you are always free to try other levels at your discretion.

Once you feel confident at your current level, step up to the next level. Our philosophy is to create a learning space where you can learn at your own pace.

When logging in to the Reservations System, make sure you are entering your username and password correctly—double-check the capitalization and make sure you are entering English (not Japanese) text. If you've forgotten your username or password, please click here.

Any time—24 hours a day, 365 days a year! Log in as usual at JOI Reservations, then click on the chat room.

The JOI curriculum is modular, meaning two things:

• the order of lessons does not necessarily follow the order of sections in the textbook, and
• as much as possible, later lessons do not depend on your completion of earlier lessons

In addition, our expert teachers also create their own lessons, drawing from their years of experience and in response to students' needs and goals.

Absolutely! Subject to availability, JOI provides all students with a chance to enroll everyday. You can even take 2 or 3 classes a day, if you're really looking for a challenge! At our Japanese language school, you study Japanese at your own pace.

Class times are decided by the teachers. FlexLessons classes are limited to 7 students, so there may be times when classes are full and you are unable to reserve a class at your desired time. In particular, there are fewer classes scheduled on the weekend (Japan time), so it is more likely to have fully booked classes then.

JOI closes during two Japanese holiday periods: Obon (August 11-15) and New Year's (December 31, January 1-3). During these periods, no classes are offered; however the chat rooms remain open.

Online Japanese classes at JOI are conducted fully in Japanese, and our teachers are experienced in teaching all levels. At the Introductory level, teachers tend to use some English for explanations. You'll be surprised how little difficulty you have in communicating once you get started.

Within broad limits, you decide—take as many lessons or as few lessons as you like. You can take two, three, or more online Japanese lessons a day, every day if you like (subject to availability—see lesson schedule for details).

Or, take a single class on just the days you select—there is no daily minimum. However, please note that your lesson package has an expiration date. All lessons must be taken by this date; any remaining lessons are forfeited.

If using a credit card or a PayPal transfer, simply complete a purchase from the Buy Lessons page. We'll credit your account with the new lessons right away. (For direct bank transfer procedures, please contact us.)

Absolutely! JOI offers a range of Japanese learning services to businesses, clubs, and other organizations. For details, please visit our corporate services page.

For your first lessons, don't worry about textbooks. Try a lesson package of a few lessons to gauge which level suits you best. Then, when you've decided on your level, please contact us. We'll order the textbook on your behalf and mail it to you. Payment for this service must be made by direct bank transfer or through a PayPal account.

FlexLessons and private lessons are purchased separately. However, if you purchase both packages, you're free to take classes of both types.

The software requires Windows (Vista, XP, 2000, ME, or 98 SE), Macintosh, or Linux. Other system requirements are listed below.

No, unfortunately, dial-up connections are too slow, but almost any broadband connection (cable or DSL) will work. Satellite connections are not recommended, because of their high latencies.

Measure your connection speed here. Our classroom server is located in Los Angeles, California, USA, so please choose that location for the most accurate results. JOI classrooms work best with a download speed of 300 kbps or more and an upload speed of 150 kbps or more.

Most computers work fine with our classroom software. Please refer to the system requirements FAQ for specific hardware and software requirements.

The classroom system is really simple—we're confident you'll find it easy to understand once you give it a try. JOI's unique system lets you reserve online Japanese classes in your local time zone, so you don't have to keep track of Japan time. When class time approaches, simply log in, click your classroom link, and you're learning Japanese live, online!

We want your JOI experience to be a success, so we encourage all prospective students to test the classroom software on your computer before committing to a lesson purchase.

No, our classroom runs right from your web browser (IE 6/7 or Firefox 2).

Yes, Macs are welcome. Currently on the Mac, our classroom software works only with Firefox 2, but we intend to support Safari 2 at a later date.

No, the classroom does not incur any other costs.

The JOI Student Advantages—all-new classrooms, 24-hour chat rooms, class reservation system, Japanese language quizzes, weekly lesson blog, message board, and more—are all included in your lesson package price.

For some classes, you may need to purchase a textbook.

Any computer or electronics store sells headsets, generally for US $10 to $30 (prices vary).

With our all-new classrooms, a quality headset is essential. Low-quality headsets tend to bleed sound from the earphones into the microphone, leading to distracting echoes whenever you are talking. (Often, you cannot hear your own echoes, but the rest of the class can!)

The best headset is one with noise-reducing or noise-cancelling circuitry (search Google). These headsets cost a little more (US $20 to $40), but they produce clear sound without echoes or background noise.

A headset has two cords that plug into your computer: one cord plugs into your microphone jack, the other cord plugs into your headphones jack.

An ordinary microphone and audio headphones will also work, but you'll get better sound and a more comfortable experience with a headset.

No, while all teachers use a web cam (which means you can see your teacher during class), web cams are optional for students.

1. Make sure any other windows or applications that use the Internet are closed.
2. Reduce your camera quality
   Lower camera qualities reduce the video load on your Internet connection, and leave more room for sending audio (your voice) to other users.

   If your voice breaks up (cuts in and out) in the classroom, try reducing your camera quality to Medium, Low, or Lowest. In the worst case, turn off your camera completely.

   
   , or turn your camera off.
3. Turn off video reception
   Turning off video reception reduces the load on your Internet connection, and may improve your voice and the voices of other users. Of course, you won’t be able to see other users, but you may hear them more clearly!

   Video reception turned on (filmstrip icon is pressed)

   

   Video reception turned off (filmstrip icon is not pressed)

   

4. Lower your audio quality (the Microphone icon).

1. Make sure any other windows or applications that use the Internet are closed.
2. Turn off video reception
   Turning off video reception reduces the load on your Internet connection, and may improve your voice and the voices of other users. Of course, you won’t be able to see other users, but you may hear them more clearly!

   Video reception turned on (filmstrip icon is pressed)

   

   Video reception turned off (filmstrip icon is not pressed)

   

3. If your TALK button is pressed, press it again to stop talking. This reduces the load on your Internet connection, leaving more space for receiving audio from other users.

• Do you hear echoes when you alone are talking?
  YES: Mute your microphone (Windows only)

  NOTE: Muting a microphone does not mean turning off the microphone; muting keeps the microphone's sound from being echoed in your speakers.

  1. Open the Master Volume window, Open the Master Volume window (Windows only)
     1. Open the “Sound and Audio Devices” control panel.
     2. Click the Volume tab.
     3. In the “Device volume” section, click the Advanced button. This opens the Master Volume window.
     4. Look for a column labeled “Microphone”. If this column is not present, click the Options menu and choose Properties. In the list at the bottom of the popup window, put a check next to Microphone. Click OK.
     .
  2. Look for the Microphone column. If this column is not present, click the Options menu and choose Properties. In the list at the bottom of the popup window, put a check next to Microphone. Click OK.
  3. Near the bottom of the Microphone column, there should be a checkbox labeled “Mute”. Make sure it is checked.
• When your TALK button is pressed but you are not talking, do you hear echoes or background noise while another user is talking?
  YES: Increase Echo Block setting

  The classroom’s Echo Block feature helps reduce background noise and echoes. In most situations, a setting of 10% to 20% works best. If your room is noisy, you may need a higher setting.

  • High echo-block settings may cause your voice to be “clipped”, forcing you to talk louder to be heard.
  • Low echo-block settings may cause background noises (including sound bleed from your speakers to your microphone) to be picked up as real sound. These sounds are distracting in the classroom.
• When your TALK button is pressed and you are talking, do you hear echoes or background noise while another user is talking?
  YES: Ask the other user to review this FAQ. (Your voice is being delivered to the other user’s speakers and erroneously picked up by the other user’s microphone. The microphone then re-delivers the sound to you as an echo.)

The problem is probably with your microphone. Try these steps to eliminate the echoes or noise:

• If your headset uses batteries, make sure they aren’t dead.
• Turn off sound mixers

  If another user hears a loud echo when you talk, you may have a "stereo mixer," or other sound device, turned on. These devices interfere with your voice.

  To turn off stereo mixers or other sound devices, please follow these steps:

  1. Open the Recording Control window (Windows only)
     1. Open the “Sound and Audio Devices” control panel.
     2. Click the Audio tab.
     3. In the “Sound recording” section, click the Volume button. This opens the Recording Control window.
  2. From the Options menu, click Properties. The Properties window shown below will pop up.
  3. Make sure Recording is checked (not Playback).
  4. In the list at the bottom, make sure all items are checked. The items in this list vary from computer to computer—just make sure all items are checked.
  5. Click OK. This closes the Properties window.
  6. Now back on the Recording Control window, it should appear as shown below.
  7. Make sure (1) "Mute all" is not checked, and (2) "Select" is checked only under the Microphone column. Step 2 in the picture is critical: Remove checks from everything except the Microphone. (Note: Depending on your computer, "Mute all" may not appear; if so, ignore step 1.)
  8. Close the Recording Control window.
  If someone else hears a loud echo when you talk, please check this step carefully.
• Turn off extra microphones

  Multiple microphones picking up your voice cause serious sound problems, including echoes, clicks, and humming noises. If another user tells you he/she is hearing these kinds of noises when you talk, please check your microphone setup.

  1. Many webcams have a built-in microphone. When the webcam is installed, the installation software often sets the webcam’s microphone as the system default microphone. Then, when you plug in your headset, you have another microphone—bad news!
  2. Some notebook computers have a built-in, or internal, microphone. If you plug in a headset microphone, many—but not all—computers disable the computer’s internal mic automatically. If the internal microphone is not disabled automatically, it counts as an active microphone, and it interferes with your headset mic.
  3. In most cases, your headset mic will give the best sound quality, so try to disable all other microphones, as follows (Windows only):
     • Open the Sound and Audio Devices Properties control panel.
     • Click the Audio tab.
     • In the “Sound recording” section, find the “Default device” list. Choose the item that corresponds to your computer’s sound card. It will usually be named something like Realtek, SoundMax, SigmaTel, and so on. The key is to choose the item that is not your webcam.
     • Click the Voice tab.
     • In the “Voice recording” section, repeat the “Default device” selection you made above.
     • Click OK to close the control panel.
  This is especially important if other users are hearing popping or clicking noise when you talk.
• Adjust the microphone volume settings
  1. Lower the microphone volume percent in the classroom to less than 50%.
  2. In the classroom, click the "Mic and Webcam Settings" link, and then click the microphone icon. Lower the Flash Player microphone volume to less than about halfway.
  3. The "Reduce Echo" setting in the Flash Player window tends to have very little effect, but you can experiment with it on and off. Turning it on will lower your speaking volume slightly.
  4. At this point, your voice will probably be too quiet. To increase volume, Open the Advanced Controls for Microphone window (Windows only)
     1. Open the Recording Control window, Open the Recording Control window (Windows only)
        1. Open the “Sound and Audio Devices” control panel.
        2. Click the Audio tab.
        3. In the “Sound recording” section, click the Volume button. This opens the Recording Control window.
        .
     2. Look for the Microphone column. At the bottom of this column, there may be a button labeled “Advanced”.
     3. If the Advanced button is not present, click the Options menu and choose “Advanced Controls”. The Advanced button should appear.
     4. Click the Advanced button. This will open the Advanced Controls for Microphone window.
     and check "Mic Boost" or "20 dB Boost" (the name varies from computer to computer—some computers do not have this setting).
  5. Make minor adjustments in the classroom microphone volume percent as needed, but try not to exceed 50%.
• Increase Echo Block setting

  The classroom’s Echo Block feature helps reduce background noise and echoes. In most situations, a setting of 10% to 20% works best. If your room is noisy, you may need a higher setting.

  • High echo-block settings may cause your voice to be “clipped”, forcing you to talk louder to be heard.
  • Low echo-block settings may cause background noises (including sound bleed from your speakers to your microphone) to be picked up as real sound. These sounds are distracting in the classroom.
• If your web cam or computer has a built-in microphone, try using that microphone instead of your headset’s microphone.
• Update the sound drivers on your computer. On Windows PCs, the automatic Windows Update service does not always find the most recent drivers; you may need to search for drivers yourself.
  Search Google here:
• Replace your microphone or headset. A noise-canceling headset (a headset with a built-in noise-canceling microphone) usually gives the best sound quality.

• Do the echoes or clicking sounds occur with all other users, not just a specific user?
  YES: Your microphone needs adjustment. Try these steps:

  • Turn off sound mixers

    If another user hears a loud echo when you talk, you may have a "stereo mixer," or other sound device, turned on. These devices interfere with your voice.

    To turn off stereo mixers or other sound devices, please follow these steps:

    1. Open the Recording Control window (Windows only)
       1. Open the “Sound and Audio Devices” control panel.
       2. Click the Audio tab.
       3. In the “Sound recording” section, click the Volume button. This opens the Recording Control window.
    2. From the Options menu, click Properties. The Properties window shown below will pop up.
    3. Make sure Recording is checked (not Playback).
    4. In the list at the bottom, make sure all items are checked. The items in this list vary from computer to computer—just make sure all items are checked.
    5. Click OK. This closes the Properties window.
    6. Now back on the Recording Control window, it should appear as shown below.
    7. Make sure (1) "Mute all" is not checked, and (2) "Select" is checked only under the Microphone column. Step 2 in the picture is critical: Remove checks from everything except the Microphone. (Note: Depending on your computer, "Mute all" may not appear; if so, ignore step 1.)
    8. Close the Recording Control window.
    If someone else hears a loud echo when you talk, please check this step carefully.
  • Turn off extra microphones

    Multiple microphones picking up your voice cause serious sound problems, including echoes, clicks, and humming noises. If another user tells you he/she is hearing these kinds of noises when you talk, please check your microphone setup.

    1. Many webcams have a built-in microphone. When the webcam is installed, the installation software often sets the webcam’s microphone as the system default microphone. Then, when you plug in your headset, you have another microphone—bad news!
    2. Some notebook computers have a built-in, or internal, microphone. If you plug in a headset microphone, many—but not all—computers disable the computer’s internal mic automatically. If the internal microphone is not disabled automatically, it counts as an active microphone, and it interferes with your headset mic.
    3. In most cases, your headset mic will give the best sound quality, so try to disable all other microphones, as follows (Windows only):
       • Open the Sound and Audio Devices Properties control panel.
       • Click the Audio tab.
       • In the “Sound recording” section, find the “Default device” list. Choose the item that corresponds to your computer’s sound card. It will usually be named something like Realtek, SoundMax, SigmaTel, and so on. The key is to choose the item that is not your webcam.
       • Click the Voice tab.
       • In the “Voice recording” section, repeat the “Default device” selection you made above.
       • Click OK to close the control panel.
  • Adjust the microphone volume settings
    1. Lower the microphone volume percent in the classroom to less than 50%.
    2. In the classroom, click the "Mic and Webcam Settings" link, and then click the microphone icon. Lower the Flash Player microphone volume to less than about halfway.
    3. The "Reduce Echo" setting in the Flash Player window tends to have very little effect, but you can experiment with it on and off. Turning it on will lower your speaking volume slightly.
    4. At this point, your voice will probably be too quiet. To increase volume, Open the Advanced Controls for Microphone window (Windows only)
       1. Open the Recording Control window, Open the Recording Control window (Windows only)
          1. Open the “Sound and Audio Devices” control panel.
          2. Click the Audio tab.
          3. In the “Sound recording” section, click the Volume button. This opens the Recording Control window.
          .
       2. Look for the Microphone column. At the bottom of this column, there may be a button labeled “Advanced”.
       3. If the Advanced button is not present, click the Options menu and choose “Advanced Controls”. The Advanced button should appear.
       4. Click the Advanced button. This will open the Advanced Controls for Microphone window.
       and check "Mic Boost" or "20 dB Boost" (the name varies from computer to computer—some computers do not have this setting).
    5. Make minor adjustments in the classroom microphone volume percent as needed, but try not to exceed 50%.
  • Increase Echo Block setting

    The classroom’s Echo Block feature helps reduce background noise and echoes. In most situations, a setting of 10% to 20% works best. If your room is noisy, you may need a higher setting.

    • High echo-block settings may cause your voice to be “clipped”, forcing you to talk louder to be heard.
    • Low echo-block settings may cause background noises (including sound bleed from your speakers to your microphone) to be picked up as real sound. These sounds are distracting in the classroom.
• Do the echoes or clicking sounds occur only when a specific user talks?
  YES: The problem is probably with the other user’s microphone or sound settings. Please ask the other user to review this FAQ.

Have you completed the one-time classroom setup? This setup must be completed before entering the classroom.

It could be a firewall problem. The classroom software uses port 1935, which is blocked on some networks and by some firewalls. Please try this quick port test. After running the test, look for this line: RTMP 1935 Success. If RMTP 1935 fails, ask your system administrator to open port 1935.

Do you have an anti-virus program running? Specifically, two anti-virus programs may cause problems with the classroom software:

1. If you have Norton installed, please turn it off before entering the classroom.
2. If you have McAfee installed, please click here.

   McAfee Details

   Important Notice from McAfee's Web Site

   McAfee recently released a product update that caused problems for some of our customers. We apologize to anyone who may have experienced issues.

   McAfee has released updates to address these issues automatically. We have also created a secure web page with an update tool to help resolve any remaining issues, and to confirm that you have the latest protection. We strongly encourage you to visit the site and run the repair tool, even if you are fully protected. If you are having Web browsing issues, you should still be able to reach this Web page. Information can be found at: https://us.mcafee.com/root/fix.html.

   The McAfee anti-virus software is designed to scan everything coming in through the audio and video ports. This often disrupts the sound and functions of the classroom software.

   We recommend turning off the anti-virus software during class. (Technically speaking, the classroom software is housed on a dedicated server and is not a peer-to-peer architecture, so it presents a very minimal security risk.)

   If, even after turning off the anti-virus software, you are still unable to connect, please configure McAfee as described below. Please note that there are many different versions of McAfee software—the configuration for your version may be different from what is shown below. For more assistance with McAfee products, please visit the McAfee technical support web site.

   If using McAfee software before Internet Security Suite 2007: Right-click on the red M (McAfee) in the bottom right of your display screen. Click "Open Security Center". Click "Virus Settings". Click "Details". Ensure that the following boxes are unchecked: Scan Scan Options New or Unknown Virus Scan Under "Scan File Type", put a check in the box marked for "Only program files and documents". Under "E-mail", put a check in the "Send email messages" box. (This is just temporary for the next step.) Under "Worm Stopper", remove the check "Enable Worm Stopper". Under "Email" again, remove the check in "Send email messages". Under "Security Weaknesses", remove the check under "Enable Script Stopper". Press OK twice to return to the Security Center window. Close the window.

   If using Internet Security Suite 2007: Right-click on the red M (McAfee) in the bottom right of your display screen. Click "Open Security Center". On the Computer and Files tab, click "Settings". On the "Virus Protection Active" panel, click "Advanced". On the "Real-time Scan" panel, click "Only program files and documents". From the left side menu of the Security Center window, choose Settings. Click "Advanced" on the Protection Status panel. Make sure these items are checked: Outgoing email scan is off Worm stopper is off Close the Security Center windows.

Have you updated Windows recently? The classroom software works best with the latest updates from Microsoft.

Finally, please try the free Ewido anti-spyware tool. Click here to a free anti-spyware scan..

Try these simple steps first:

1. First check your headset. If the headset has a volume control, check that it is turned up.
2. Check that the headset is plugged in to your computer properly.
3. If your headset uses batteries, make sure they aren't dead.
4. Check your sound isn't turned off in the sound controller of your computer. From the Start menu, choose Control Panel > Audio Devices > Volume Control. There is sometimes a mute box—make sure there are no checked boxes (other than "Microphone"--a muted microphone does not mean a microphone turned off).
5. Log out of the classroom, and log in again. This usually solves most problems with the sound.

	When the teacher or another student is talking, you'll see a small speaker icon appear to the left of the speaker's name. Check if anyone is talking first by saying "Konnichiwa"!
	Make sure your headset is plugged in. One cord from the headset should be plugged into your computer's microphone jack; the other cord should be plugged into the headphones jack.
	If your headset is equipped with a volume control, make sure it is turned up.
	Make sure your computer's volume is not muted and turned up sufficiently. Open your Volume control panel, and check the Master Volume and Wave sections. Make sure the "Mute" or "Mute all" checkbox is not checked. (It's OK for the microphone to be muted--a muted microphone means you won't hear your own voice in your headset.)
	Make sure the volume in the classroom is turned up. Drag the slider in the lower left corner of the classroom window to increase the volume.
	Try exiting the classroom software (click Logout in the upper right corner of the window), and then re-enter the classroom.

Try these 3 simple steps first:

1. Check that the microphone is plugged in to your computer properly.
2. Check your sound isn't muted in the sound controller of your computer. From the Start menu, choose Control Panel > Audio Devices > Volume Control. There is sometimes a mute box—make sure there are no checked boxes. (It is OK for the microphone to be muted--this means that you won't hear your own voice in your headphones.)
3. Log out of the classroom, and log in again. This usually solves most problems with the sound.

	Only one student can speak at a time. If you try to talk when another student is talking (a small speaker icon appears to the left of the speaker's name), the TALK button won't work.
	Make sure your headset is plugged in. One cord from the headset should be plugged into your computer's microphone jack; the other cord should be plugged into the headphones jack.
	Make sure your computer's microphone is not turned off. Open your Volume control panel, and check the Master Volume and Microphone sections. Also, if your microphone has a hardware "on/off" switch, make sure it is on.
	Make sure the microphone volume in the classroom is turned up. Drag the slider in the lower left corner of the classroom window to increase the microphone volume.
	To speak in the classroom, click and release the TALK button. The button will change to "TALKING". When you are finished talking, click the button again.
	When you first enter the classroom, the teacher will greet you. This is a good chance to do a quick microphone test, so please reply to the teacher's greeting. Adjust the microphone volume up or down using the slider (lower left corner of the classroom window), as needed.
	Close other Internet pages (other than the classroom). Pages that play sounds may interfere with the classroom software.

Another student is talking. Only one student can talk at a time. Please wait until the other student finishes.

A firewall is a software or hardware layer that creates a protective barrier between your computer and potentially damaging content on the Internet. The firewall helps to guard your computer against malicious users, and also against malicious software such as computer viruses and worms. Many firewalls block all software downloads unrecognized to the firewall.

The classroom software uses port 1935, which is blocked by some firewalls. If you are having problems logging into the classroom, please try this quick port test. After running the test, look for this line: RTMP 1935 Success. If RMTP 1935 fails, it is likely your firewall is blocking port 1935. Either turn off your firewall before entering the classroom, or refer to your firewall documentation for instructions on unblocking (opening) port 1935 for TCP access.

Some firewalls ask you for permission before blocking a page, but others block everything without asking. These more strict firewalls may cause problems when connecting to the classroom, so in some cases you may need to turn off the firewall during your class.

JOI classrooms work very well with Windows Firewall built into Windows XP and Vista.

For tips on displaying and typing Japanese text, please see this page.

If the previous step does not work, you need to adjust your computer to display Japanese text. The methods differ depending on your operating system.

	If you use Windows ME or Windows 98 SE, download the Microsoft Global IME (Input Method Editor) 5.02 here. For a more detailed explanation, see these explanations: English, Korean, Chinese 1 or Chinese 2.
	If you use Windows 2000, XP, or Vista, Japanese support is built-in. You only need to adjust your computer's settings as described here: Windows 2000 (English) Windows XP (English) Windows 2000 and XP (Korean)

JOI accepts credit card payments, PayPal transfers, and direct bank transfers.

In the case of direct bank transfers, transaction fees and charges are incurred by the applicant. If the net amount received differs from the lesson package cost, we will adjust the number of lessons accordingly.

Please use this link to retrieve a lost username or reset your password.

Visit your Current Reservations page, and click the "Make a Reservation" link.

The reservation deadline depends on the class start time. These deadlines allow teachers to have enough time to know how many students to expect.

• For classes starting between 8 a.m. and 11 p.m. (Japan time, inclusive), the deadline is midnight (Japan time) on the day before the class.
• For classes starting between midnight and 7 a.m. (Japan time, inclusive), the deadline is 24 hours before the class start time.

To cancel a reservation, visit your Current Reservations page, and click the "Cancel" button next to the reservation you wish to cancel. When you cancel a reservation, the lesson ticket is added back to your account balance.

• For classes starting between 8 a.m. and 11 p.m. (Japan time, inclusive), the deadline is midnight (Japan time) on the day before the class.
• For classes starting between midnight and 7 a.m. (Japan time, inclusive), the deadline is 24 hours before the class start time.

Unfortunately, no. Although we understand the frustration of this situation, we cannot re-award a lesson ticket after the cancellation deadline, even if you couldn't take the lesson for reasons beyond your control.

The reservation deadline depends on the class start time. These deadlines allow teachers to have enough time to know how many students to expect.

• For classes starting between 8 a.m. and 11 p.m. (Japan time, inclusive), the deadline is midnight (Japan time) on the day before the class.
• For classes starting between midnight and 7 a.m. (Japan time, inclusive), the deadline is 24 hours before the class start time.

Classes are available for reservation 7 days in advance. Private Gold lessons can be reserved 30 days in advance.

Unfortunately, the class cannot be cancelled.

The cancellation deadline depends on the class start time. These deadlines allow teachers to have enough time to know how many students to expect.

• For classes starting between 8 a.m. and 11 p.m. (Japan time, inclusive), the deadline is midnight (Japan time) on the day before the class.
• For classes starting between midnight and 7 a.m. (Japan time, inclusive), the deadline is 24 hours before the class start time.

Please try to find another class within our schedule. The lesson schedule lists all available FlexLessons and private lessons in Japan time or your local time. The reservation system lists available classes and your reserved classes in your local time.